Article by kim and dutch
The quote is 2,500 years old and never more appropriate than today: “Change is the only constant.”
And in few places is that more apparent than in the retail industry.
Retail as it is today faces a new kind of buyer, new kinds of competition, and higher and higher expectations. You would be hard pressed to find an industry facing more change.
Changing Sellers
For literally thousands of years, there have been only a few major changes in the retail industry.
At its simplest, retail is 1 person selling goods to another. As retailing evolved, it began to mean 1 person who buys something and then turns around and sells it at a profit.
While all manner of sophistication has come to the industry


